Terms

1. About these terms

These terms apply between you and Kwafair [legal form, e.g. SARL], a barbershop at , Cameroon, registered under RCCM [RCCM number]. In these terms, "Kwafair", "we" and "us" mean the shop, and "you" means the person who books or uses the site.

They cover the use of kwafair.com, bookings made online or through the shop, deposits, cancellations and services at the shop. By booking, you accept them. Our privacy policy explains how we handle your personal data.

2. Booking

You book as a guest with your name and phone number. You do not need an account.

• The site shows only times that are free. Unless the shop sets other limits, you can book from 1 hour ahead up to 30 days ahead.
• The site lists only barbers who offer every service you chose. If you choose "Any available barber", we give you the barber who is free at that time and has the fewest bookings that day.
• One phone number can hold up to 2 upcoming bookings at a time, unless the shop sets another limit.
• Give a phone number you can reach. We send your confirmation, reminders and booking link to it.
• You can book for someone else, such as a child. You are then responsible for the booking and for passing on our messages.

A booking without a deposit is confirmed as soon as you get the confirmation message. A booking with a deposit is confirmed only once the payment goes through.

We may refuse or cancel a booking made with false details, made automatically by a program, or made by someone who has repeatedly missed appointments. If you paid a deposit, we refund it.

3. Deposits and payment

Some services need a deposit to confirm the booking, and the shop may ask for one on every online booking. The site shows the amount before you pay. A booking the shop makes for you, by phone or at the shop, needs no deposit.

• You pay the deposit by MTN MoMo or Orange Money through Campay, our payment provider, from a number starting with 65, 67, 68 or 69. You approve the payment on your phone.
• We hold your slot for 10 minutes while you pay. If you refuse the payment, or it does not go through in that time, we release the slot and you can try again.
• If a payment arrives after the 10 minutes and the slot is still free, we confirm the booking. If the slot was taken, we refund the payment in full.
• The deposit is always less than the price and comes off it. You pay the rest at the shop in cash, by MTN MoMo or by Orange Money.
• Your mobile money operator may charge its own fees. We do not receive them and cannot refund them.

4. Prices

Prices are in CFA francs (XAF) and include all taxes. The price shown when you book is the price you pay for that service, even if our prices change before your appointment.

If you ask for extra work at the shop, such as a beard trim or a colour, your barber tells you the price before starting.

5. Changing or cancelling

Use the private link in your confirmation message to see, move or cancel your booking.

• Up to 24 hours before your appointment, you can move or cancel it for free. If you move it, your deposit moves with it. If you cancel, we refund your deposit.
• Less than 24 hours before, the link no longer lets you change the booking. Message the shop on WhatsApp and we will help if we can.
• If you cancel less than 24 hours before, or do not come, the shop keeps the deposit.

The shop sets the cancellation window, 24 hours unless it sets another, and may change it. Your booking link shows whether you can still change the booking.

If you lose your booking link, ask for it again on the site with your phone number. We send it to that number, and by email if the text does not arrive.

6. Your account

An account is optional. You create it and sign in with your email address and a link we email you. A link works once, for 15 minutes. There is no password.

Your account shows the bookings made with that email address and lets you book without typing your details again. A sign-in lasts 60 days on a device, or until you sign out. Anyone who can read your email can sign in, so keep your email account secure. To close your account, contact us.

7. Arriving late

Please arrive a few minutes early. The shop allows 15 minutes unless it sets another limit. If you are later than that, your barber may shorten the service to keep the next client on time, or treat the booking as missed if there is no time left. You pay the full price for a shortened service. If you are running late, message the shop.

8. If we change or cancel

Sometimes a barber falls ill or the shop has to close. If that happens, we tell you by text message as soon as we can and offer another barber, another time, or a full refund of your deposit. You choose.

9. Refunds

Refunds are not automatic. The shop records each one and sends it to the mobile money number that paid the deposit, within 7 days. If that number no longer works, contact us and we will agree another way to pay you.

10. At the shop

• Tell your barber before the service about any allergy, skin or scalp condition, or medicine that may affect it. Your barber may refuse a service that could harm you.
• Children under 12 come with an adult who stays in the shop.
• We may refuse service, or ask someone to leave, if they are abusive, violent or under the influence. If this happens, the shop keeps any deposit.
• Look after your belongings. We are not responsible for items left in the shop, except when we cause the loss.

11. If you are not happy

Tell your barber before you leave, so they can fix it on the spot. If you notice a problem later, contact us within 7 days and we will offer to correct the cut for free. We do not refund a service that was carried out as agreed.

12. Kwafair Club

Kwafair Club is a monthly membership, and you need an account to join. When you join, we show you the plan terms: what the plan includes, its price, how renewal works, and how to pause or cancel. Those plan terms apply together with these terms. If the two differ, the plan terms apply to your membership.

13. Using this site

You may use this site to learn about the shop and to book. You may not:

• Make bookings you do not mean to keep, or book with someone else's details without their permission.
• Use programs to book, copy the site's content or collect data from it.
• Try to get into parts of the site that are not meant for you, or disrupt it.

The site briefly blocks a connection that sends too many requests in a short time.

The Kwafair name, logo, photos and text on this site belong to the shop or are used with permission. Do not reuse them without our written consent.

We try to keep the site running and the information on it correct, but it may sometimes be unavailable or contain errors. Opening hours, services and prices shown at the shop take priority over the site if they differ.

14. Our responsibility

We carry out every service with reasonable care and skill. If we fail to, we are responsible for the loss this directly causes you, up to the price of the service, unless the law says otherwise.

We are not responsible for delays or failures caused by events outside our control, such as power cuts, network outages, or problems with mobile money or text message operators.

Nothing in these terms limits your rights under Cameroonian consumer law, including Law No. 2011/012 of 6 May 2011 on consumer protection, or our responsibility for injury caused by our negligence.

15. Changes to these terms

We may update these terms. The date at the top of the page shows the latest version. A booking follows the terms in force on the day you made it, except the cancellation window, which is always the shop's current one.

16. Law and disputes

These terms are governed by the law of Cameroon. If we disagree, contact us first and we will try to settle it with you. If we cannot, the courts of Douala decide, without affecting your right as a consumer to go to the court of the place where you live.

These terms are published in English and French. Both versions have the same value.

17. Contact us

For any question about a booking or these terms:

• WhatsApp or phone:
• Email: [contact email]
• In person or by post: , Cameroon